Question 1

Why are Uber Eats commissions a problem for restaurants?

Accepted Answer

Uber Eats charges 15-30% commission per order, which directly eats into restaurant margins. A restaurant doing AED 100,000/month through Uber Eats pays AED 15,000-30,000 in commissions. Bistro QR charges a flat AED 99/mo — restaurants own their customer data, keep 100% of orders placed through QR, and only use Uber Eats for delivery if they choose to integrate. Most restaurants see 40-60% higher effective margins on QR orders versus delivery platform orders.

Question 2

Who owns the customer data with Bistro QR vs Uber Eats?

Accepted Answer

With Bistro QR, the restaurant owns 100% of customer data — order history, contact details, preferences, and analytics. You can export this data anytime and use it for marketing, loyalty programs, or customer re-engagement. With Uber Eats, Uber owns all customer data. Restaurants cannot contact their own customers directly — they must pay for Uber's promoted placement to reach them. This is a fundamental difference that affects long-term restaurant customer relationships.

Question 3

Can restaurants use Bistro QR alongside Uber Eats?

Accepted Answer

Yes. Bistro QR is designed to complement delivery platforms, not replace them entirely. Restaurants can use Bistro QR for dine-in and takeaway orders (keeping 100% of revenue), while using Uber Eats for delivery volume. Many UAE restaurants use this hybrid approach — QR ordering for direct customer relationships and margin preservation, delivery platforms for reach. Bistro QR's integration with Uber Eats allows order syncing between systems.

Question 4

Does Bistro QR support Arabic menus for local UAE customers?

Accepted Answer

Absolutely. Bistro QR supports full Arabic menu QR with RTL rendering — essential for UAE restaurants where Arabic-speaking customers want to browse and order in Arabic. Uber Eats has no Arabic menu support; all menus are English-only, creating a barrier for significant portions of UAE customers. Bistro QR's bilingual interface (Arabic + English) ensures all customers can order comfortably.

Feature	Bistro QR	Uber Eats
QR Ordering + Delivery
Arabic Menu QR
UAE BNPL (Tabby/Tamara)
Full Restaurant OS
Restaurant Owns Customer Data Uber Eats owns all customer data
Commission-based Pricing	No commission	15-30% commission
Pricing	From AED 99/mo	15-30% per order
Customer Loyalty Program
PDPL Compliance
English + Arabic Interface		English only
Order Management Dashboard	Full	Limited

Bistro QR vs Uber Eats

Feature-by-Feature Comparison

Why Choose Bistro QR

Honest Limitations

Uber Eats — Pros & Cons

Weaknesses

Which Should You Choose?

Frequently Asked Questions

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